Returns & Exchange

Your satisfaction is important to us.

Return Eligibility

You may request a return or exchange if:
✔ You received the wrong item
✔ Your item arrived damaged
✔ Your package is missing an item

For hygiene and safety reasons, we cannot accept returns on:
✘ Opened skincare products
✘ Used cosmetics
✘ Items not in original condition

Return Process

1. Contact us within 48 hours of receiving your order

2. Provide your order number and a clear photo of the issue

3. Our team will review and guide you through the next steps

Refunds

Refunds (where applicable) are processed within 3–7 working days.